Customers approve what they can see. Attach photos and video to each finding so the recommendation is obvious, not a leap of faith over the phone.
Severity ratings translate technical findings into a decision a customer can make in seconds — what’s safe, what needs attention, and what’s urgent.
The customer reviews the inspection on their phone and approves the jobs they want. The approved work flows straight into the estimate and work order.
Declined and deferred findings are tracked, so the brake job a customer passed on in March resurfaces as a follow-up — not a lost sale.
Technician findings reach the service advisor in minutes instead of phone tag, so approvals come back while the car is still on the lift.
A TorqOS inspection moves from the technician’s phone to the customer’s phone to an authorized work order without a single re-entry.
The technician works a checklist on a phone or tablet, rating each item and attaching photos or video as evidence.
Findings post to the service advisor instantly, with recommendations priced and ready to present.
The customer gets a clean, mobile-friendly inspection by text — readable in seconds, with clear severity and photos.
The customer authorizes the jobs they want. Approved items flow into the estimate and onto the work order automatically.
Declined findings are saved and surfaced later for follow-up, turning “not today” into booked work down the road.
Paper inspection sheets and verbal recommendations leave money on the table because they ask the customer to trust a description they cannot picture. A digital inspection flips that dynamic. When a customer sees a photo of their own brake pads next to a clear severity rating, the conversation changes from “do I believe the shop” to “which of these do I want fixed.” That is why shops that adopt DVI consistently report higher approval rates and larger repair orders.
TorqOS treats the inspection as the front of the sale, not a formality buried in the back office. Every finding is priced, every photo is attached, and the whole report is designed for a phone screen — because that is where your customer is reading it. The result is a professional presentation that does the selling for you, even when the customer is at work and the advisor is busy with the next car.
Most shops that add digital inspections bolt on a standalone DVI tool that does not talk to their shop management software. Findings get exported, estimates get rebuilt, and declined work lives in an app no one reopens. The inspection becomes one more disconnected system.
In TorqOS, inspections are part of the same record as the customer, the vehicle, the estimate, and the follow-up. Approved work becomes a work order with no rebuild. Declined work is remembered by the revenue-recovery engine. The customer’s inspection history is one tap away the next time they come in. Compared with Tekmetric, Shopmonkey, or AutoLeap, you get the inspection experience customers expect — inside a platform that also includes your website, SEO, and recovery tools.
A DVI is a photo-backed inspection a technician completes on a phone or tablet and sends to the customer’s phone, with severity ratings and one-tap approval — replacing paper sheets and verbal recommendations.
Yes. Each finding can carry photos and video as evidence, which is what builds customer trust and drives higher approval rates.
The customer reviews the inspection on their phone and taps to approve the jobs they want. Approved items flow directly into the estimate and work order.
Declined and deferred findings are tracked and surfaced later by the revenue-recovery engine, so they become follow-up opportunities instead of lost sales.
Yes. Inspections live in the same platform, so approved recommendations become an estimate and a work order with no re-entry.
Digital inspections are included starting with the Shop Growth plan ($299/month), alongside the Customer Hub, estimate approvals, and SMS communication.
Start the 30-Day Growth Challenge, or book a live demo. Website and Google visibility included on every plan. Cancel anytime.