Open one customer and see their vehicles, visit history, estimates, invoices, and every message — so advisors answer with the whole picture, not a guess.
Texts to and from the customer land in the same timeline as their service records. No personal phones, no lost conversations.
STOP and START are handled automatically. Opted-out customers are clearly flagged, and the platform blocks messages to them — so you stay compliant without thinking about it.
Estimate links, approval requests, ready-for-pickup alerts, and invoices all flow through the Hub and stay on the record.
The Hub doubles as your CRM: contact details, vehicles, lifetime history, and follow-up opportunities for every customer you’ve served.
Everything you send a customer and everything they send back lands in one place, automatically.
Inbound and outbound texts are matched to the customer by phone number and added to their single conversation thread.
Estimates sent, approvals received, invoices issued, and pickups announced all appear in the same history.
Before responding, the advisor sees the full record — what was quoted, what was approved, and what’s outstanding.
If a customer texts STOP, they’re flagged opted-out and further messages are blocked until they text START.
Auto repair shops are usually told they need two separate tools: a CRM to hold customer records and a texting platform to message them. The problem is obvious the moment a customer replies — the message lands in one system while their history sits in another, and the advisor has to swivel between them or simply answer blind. The conversation and the context never live together.
The TorqOS Customer Hub collapses that gap. Because the platform already holds the customer, their vehicles, their estimates, and their invoices, adding the conversation to the same record is natural — not an integration you have to maintain. Every advisor sees the same timeline, so the customer gets a consistent, professional experience no matter who picks up.
Texting customers is the most effective channel a shop has, but it comes with responsibility. Carriers and regulations expect shops to honor opt-out keywords, and a customer who asked you to stop and got another marketing text is a customer you’ve lost. Most shops handle this manually, which means eventually someone forgets.
TorqOS handles opt-out at the platform level. When a customer texts STOP, UNSUBSCRIBE, or CANCEL, they’re marked opted-out, a confirmation is sent, and every outbound path — estimates, invoices, ready-for-pickup, and revenue-recovery campaigns — refuses to message them until they opt back in with START. Advisors see a clear flag in the Hub before they ever try to send. Compared with stitching together a standalone CRM and SMS vendor, the Hub gives you the same reach with compliance built in.
It’s a single timeline per customer that combines their CRM record — contact details, vehicles, visit history — with every message and shop event, including two-way SMS, estimates, approvals, and invoices.
Yes. The Hub is your customer database and your communication inbox in one, so you don’t pay for or sync a standalone CRM.
Outbound and inbound texts are matched to the customer by phone and kept in one thread, alongside their estimates and invoices, so any advisor has full context.
Automatically. STOP/UNSUBSCRIBE/CANCEL opt the customer out (with a confirmation), every send path blocks opted-out numbers, and START opts them back in. Opted-out customers are clearly flagged.
Yes. Every advisor works from the same shared timeline, so the customer experience is consistent regardless of who responds.
The Customer Hub is included starting with the Shop Growth plan ($299/month).
Start the 30-Day Growth Challenge, or book a live demo. Website and Google visibility included on every plan. Cancel anytime.