Send the customer a link to review and approve their estimate by phone — the fastest path from recommendation to authorized work.
A one-tap message tells the customer the car is ready, cutting down on phone calls and speeding up pickups.
Customer responses land in the same Customer Hub thread as their service history, so any advisor can pick it up.
Outbound messages are prefixed with your shop name, so customers always know who’s reaching out and trust the message.
STOP and START are handled automatically and every send path blocks opted-out customers, so you stay compliant without extra steps.
Communication is wired into operations, so the right message goes out at the right moment without leaving the platform.
An advisor sends an estimate, requests approval, or marks a job ready for pickup — and the message is composed for them.
The text goes out prefixed with your shop name from your shop’s number, so it reads as professional, not spam.
The customer’s response joins their single conversation thread, with full context attached.
If a customer texts STOP, they’re flagged and excluded from future messages until they text START.
Text messages get read in minutes; voicemails and emails do not. That is why texting is the single highest-leverage communication channel a repair shop has. But doing it from a personal cell phone or a generic texting app creates new problems: conversations scatter, no one else can see the history, the shop’s identity is unclear, and opt-out compliance is left to memory.
TorqOS solves the “done right” part. Every message is tied to the customer record, sent from the shop’s number with the shop’s name, and visible to the whole team in the Customer Hub. The advisor who sent the estimate this morning and the one answering the reply this afternoon are looking at the same thread. Communication becomes a shared shop asset instead of a private thread on someone’s phone.
Business texting is governed by carrier rules and regulations that require honoring opt-out requests. The risk is not abstract: message a customer who replied STOP and you damage the relationship and your sender reputation. Most shops manage this by hand, which works until the day someone forgets.
TorqOS enforces opt-out at the platform level. STOP, UNSUBSCRIBE, and CANCEL flag the customer and trigger a confirmation; START re-enables messaging. Every outbound path — estimates, approvals, ready-for-pickup, and revenue recovery — checks that flag before sending, and advisors see opted-out customers clearly marked in the Hub. You get the reach of texting with the compliance handled for you, which is more than a personal phone or a bolted-on SMS vendor can offer.
Estimate and approval links, ready-for-pickup alerts, invoice links, and follow-ups — all from the platform, with replies captured in the Customer Hub.
Yes. Outbound texts use your shop’s number and are prefixed with your shop name, so customers know exactly who’s reaching out.
Into the customer’s single conversation thread in the Customer Hub, alongside their estimates, invoices, and history.
Automatically. STOP/UNSUBSCRIBE/CANCEL opt the customer out with a confirmation, every send path blocks opted-out numbers, and START re-enables messaging.
No. Two-way customer communication is built into TorqOS, so there’s no separate SMS app or personal phones involved.
SMS communication and ready-for-pickup are included starting with the Shop Growth plan ($299/month).
Start the 30-Day Growth Challenge, or book a live demo. Website and Google visibility included on every plan. Cancel anytime.